Professional CoursesFront Office and Administration Course
Front Office and Administration Course
in Diani.
Professional front office and administration training at IJLAPS, Diani. The skills hotels, resorts, and businesses look for. Certificate on completion.
Front Office and Administration, classroom or trade setting, 600×500
About this course
Front office and administration staff are the first point of contact in hotels, resorts, businesses, and offices across Kenya. This role demands strong communication skills, organisation, and the ability to manage multiple tasks under pressure. IJLAPS's front office course gives you the practical skills that employers in Diani and across Kenya's hospitality and business sectors require.
Front Office and Administration, hands-on detail, 480×400
What you will learn
01Front office operations: reception, check-in, check-out procedures
02Guest relations and customer service standards
03Telephone and email communication in a professional setting
04Booking systems and reservation management
05Administrative tasks: filing, record-keeping, scheduling
06Handling complaints and resolving guest issues
07Basic accounting and cash handling
08Presentation and professional conduct
Career opportunities
Graduates of this course work as:
Hotel and resort receptionists
Front desk staff at businesses and offices
Administrative assistants
Guest relations officers
Office administrators across all industries
Who it’s for
Who this course is for.
Profile 01Anyone wanting to work in hotel, resort, or office administration
Profile 02School leavers entering the workforce
Profile 03Existing hospitality workers looking for formal qualifications
Profile 04Anyone wanting to improve their professional and administrative skills
Course details
Duration, format & certification.
Practical, classroom-based training with a recognised certificate on completion. WhatsApp us to confirm the next intake, schedule, and fees.
01, DurationFlexible intakesSchedule is set per intake. WhatsApp us to confirm the next start date and how long the course runs.
02, FormatClassroom-basedTaught in person at our Diani campus, with practical sessions built into the curriculum.
03, CertificationIJLAPS CertificateCertificate of completion issued by IJLAPS once you finish the course.